Dyad

BetterLetter

Transforming healthcare through better data

We're on a mission to make healthcare financially sustainable by unlocking the full value of healthcare data — making it more accessible, actionable, and meaningful.<br><br>We’re building technology that simplifies the way healthcare organisations manage information, helping clinicians and administrators make faster, smarter decisions. Our products, used across the UK and US, demonstrate how intelligent systems can reduce waste, ease administrative burden, and ultimately improve patient outcomes.<br><br>We’re a fast-moving, purpose-driven team passionate about using technology to drive real change. Join us and help shape the future of healthcare.

Join us

We share ideas openly, listen to each other, and solve problems as a team.

Collaboration

We’re honest, transparent, and take accountability for everything we do.

Integrity

We sweat the details. and aim for accuracy, consistency, and results that can be relied upon.

Quality

We stay close to our customers, solve their problems, and help them succeed.

Customer Focus

We ask questions, stay curious, and help each other grow.

Continuous Improvement

We’re not afraid to change, experiment, or tear it all up and start again if find a better way.

Innovation

What we stand for

<html><head></head><body><h1><span style="font-family: poppins;"><strong>About Dyad</strong></span></h1>
<div>
<div><span style="font-family: poppins;">Dyad's mission is to improve the delivery and efficiency of healthcare.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: poppins;">We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. Using our technology, we build products for healthcare providers and payers in the UK and US.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: poppins;">Dyad is an energetic, early-stage startup, with around twenty employees. We are passionate about technology and its applications to worthwhile ventures. New joiners will have a significant impact on the company culture and our direction of travel.</span></div>
</div>
<h1><span style="font-family: poppins;">Our products</span></h1>
<div><span style="font-family: poppins;">Dyad’s flagship product is <a href="https://www.betterletter.ai">BetterLetter</a> — an AI tool to help GP practices decrease their admin burden in processing clinical letters. We reduce staff time spent annotating and coding letters, and suggest follow-up tasks and workflow optimisations. BetterLetter helps healthcare providers save time, reduce costs, improve data quality and build staffing resilience.</span></div>
<h1><span style="font-family: poppins;"><strong>The role</strong></span></h1>
<p><span style="font-family: poppins;">We are looking for a UK-based full-time Sales &amp; Account Executive with experience working in the healthcare sector. The ideal candidate will have knowledge of day-to-day operations in GP practices, a strong interest in technology and digital health, and a burning desire to fix some of the challenges faced by primary care in the NHS.</span></p>
<p><span style="font-family: poppins;">For example, an experienced sales manager or executive from a digital health startup, a business manager or commercially oriented practice manager from a GP practice, or a technically oriented clinical worker with some previous sales experience might all be a good fit.</span></p>
<h1><span style="font-family: poppins;"><strong>Requirements</strong></span></h1>
<h2><span style="font-family: poppins;">Must have:</span></h2>
<div>
<ul>
<li style="font-family: poppins;"><span style="font-family: poppins;">Experience working in a sales or account management role in the healthcare sector, or experience working in primary care or digital health with some sales experience.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">2 to 5 years of relevant experience as above.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">First-hand knowledge of the challenges and pain points experienced by GP practices.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">A strong technical background: familiar with both the common NHS IT tools, and modern CRMs / productivity management software (e.g. Copper, Notion, Airtable).</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">High degree of energy and initiative — able to autonomously drive whole work streams from initiation to completion or work as part of a team.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Ability to juggle multiple simultaneous conversations without dropping any balls — 100% commitment to follow up on every conversation and ensure prospective customers have a very positive experience engaging with our company.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Comfortable with proactive prospecting — especially via LinkedIn and email — to generate new leads and spark interest in our product.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Robust interpersonal abilities supported by solid written and verbal communication skills.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Excellent time management skills and a meticulous approach to staying organised.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Digitally savvy and comfortable with asynchronous / hybrid working.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Intellectually curious and creative — looks for novel solutions to common problems.</span></li>
</ul>
<h2><span style="font-family: poppins;">Nice to have:</span></h2>
<ul>
<li style="font-family: poppins;"><span style="font-family: poppins;">Experience selling solutions into the NHS, either at practice, PCN, or ICS levels, or directly into NHS Trusts.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Hands-on experience with clinical document management or electronic medical record systems such as Docman, EMIS or SystmOne.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Experience in a fast-paced, high-growth startup environment.</span></li>
</ul>
<h1><span style="font-family: poppins;">Our hiring process</span></h1>
<ol>
<li style="font-family: poppins;"><span style="font-family: poppins;">Introductory screening interview with a member of the Dyad team (30 mins or less).</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Interview with a member of the senior management (1 hour).</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Offer.</span></li>
</ol>
<h1><span style="font-family: poppins;">Benefits</span></h1>
<ul>
<li style="font-family: poppins;"><span style="font-family: poppins;">Competitive base salary plus performance incentives.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">Company pension.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">25 days of paid annual leave (pro-rata).</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">A fun and flexible hybrid working environment.</span></li>
<li style="font-family: poppins;"><span style="font-family: poppins;">A modern, dog-friendly office located in Farringdon with free drinks.</span></li>
</ul>
</div></body></html>

Sales / Account Executive (Healthcare AI & Automation)

<html><head></head><body><h2><span style="font-family: helvetica;">Job Description</span></h2>
<div><br><span style="font-family: helvetica;">Dyad’s mission is to improve the delivery and efficiency of healthcare.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">Dyad is an energetic, early-stage startup, currently around twenty employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.</span></div>
<div>&nbsp;</div>
<h2><span style="font-family: helvetica;">Our products</span></h2>
<div><span style="font-family: helvetica;">Dyad develops products for healthcare operations in NHS primary care and in the US for providers and payers. This includes:</span></div>
<div>&nbsp;</div>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;"><a href="https://www.betterletter.ai/">BetterLetter</a>, our human-in-the-loop AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;"><a href="https://www.dyad.net/">BetterQuality</a>, our payer-focused tool for improving compliance against a range of quality measures including HEDIS, STARs, eCQM, MIPS and more. We help payers and providers extract information from clinical documents and integrate it with structured data to provide near real-time quality measure calculations and analytics.</span><br><span style="font-family: helvetica;">&nbsp;</span></li>
</ul>
<h2><span style="font-family: helvetica;">The Role</span></h2>
<div><span style="font-family: helvetica;">We are seeking a mid-level Product Engineer with strong fundamental software development and self-management skills to join us at a rapid growth stage and help us serve an ever-increasing customer base. This role is instrumental in expanding the scope and impact of our flagship product on the UK's primary healthcare.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">You will be working on a complex system in an agile, self-organising team that treats each other with kindness and shows up for each other. You will be involved in all steps of the product development process - from refining user stories to implementation, optimisation and monitoring.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">By joining at this stage, you have the opportunity to impact our core functionality, processes and technical culture.</span></div>
<div>&nbsp;</div>
<h2><span style="font-family: helvetica;">Responsibilities</span></h2>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Work closely with internal customers, product and design to deliver features for our flagship product written in Elixir/Phoenix and LiveView.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Participate in technical design discussions and contribute to technical decisions that shape our product.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Lead and participate in code reviews, promoting best practices and knowledge sharing within the team.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Maintain comprehensible and lean codebase by writing simple, expressive code that prioritises clarity and minimises accidental complexity.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Coordinate with external customers on bug investigation and validation.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Manage infrastructure and support the growth of the business.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Continuous learning and improvement on the software development skills.&nbsp;</span></li>
</ul>
<h2><span style="font-family: helvetica;">Requirements</span></h2>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">At least 5 years of production experience in software development. No resumes without this will be considered.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Demonstrated expertise in full-stack development with Elixir/Phoenix including production applications serving users at scale.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Working knowledge of test automation and agile tech practices. Including Clean Code, SOLID principles, coupling &amp; cohesion, and CI/CD.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Familiarity with containerisation, and cloud-based infrastructure.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Ability to troubleshoot and optimise SQL queries for performance.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Excellent communication skills and the ability to work in a fast-paced, collaborative environment where pair programming is a norm.</span></li>
</ul>
<h2><span style="font-family: helvetica;">Nice to have</span></h2>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience working in complex, regulated domains.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience working with AI or data science teams.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Practical experience with Domain-Driven Design.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience with Python.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience building distributed systems.</span></li>
</ul>
<h2><span style="font-family: helvetica;">Benefits</span></h2>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Competitive Salary</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Company Pension</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">25 days of paid annual leave (pro-rata)</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A flexible, hybrid working environment</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A modern, dog-friendly office located in Farringdon with free drinks</span></li>
</ul>
<h2><span style="font-family: helvetica;">Company Benefits</span></h2>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Private pension</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Remote working available</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Future equity package</span></li>
</ul>
<h2><span style="font-family: helvetica;">Interview Process</span></h2>
<div><span style="font-family: helvetica;">Our hiring process</span></div>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Introductory call</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A technical interview with the Engineering team of 120 minutes.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A product interview of 45 minutes</span></li>
</ul>
<div style="font-family: helvetica;">&nbsp;</div>
<div style="font-family: helvetica;"><span style="font-family: helvetica;">This role is for permanent UK residents only.&nbsp;</span></div></body></html>

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